HOW TO USE CLOTH NAPPIES

Learn everything you need to know about Smarty Pants and cloth nappies.

Delivery FAQs

Want to order Smarty Pants cloth nappies? It's simple.

Learn everything you need to know about ordering Smarty Pants.



We offer both standard and express delivery options for your convenience.

The time it will take will depend on which option you choose at the checkout and where you are based in Australia (regional areas take a little longer).

Standard shipping - 3 - 5 business days

Express shipping - 1 - 2 business days


Once your order is shipped, you will receive an email containing your tracking number.

If for any reason you have not received your delivery confirmation email and your order date is past 7 business days, please let us know by emailing hey@smartypantsnappies.com.au. We will be happy to look into what is going on with your order.

If you have created an account, you can also track the status of your orders on your dashboard.



We’re happy to offer free shipping Australia-wide when you spend $65+. 

If your order is under that amount, we offer flat rates for standard and express shipping.



We offer express shipping through Australia Post which typically takes 1-2 business days. 

Simply choose this option at the checkout if you would like your order ASAP.


Please contact us immediately on +61 430 540 426 so we can attempt to contact the courier to return the parcel back to us and redirect it.


We only deliver to Australia via our website but our friendly customer service team can process orders manually.

If you are overseas and would like to be a Smarty Pant, please email us at hey@smartypantsnappies.com.au. 


Start with a trial pack

Order a trial pack for only $65 and get everything you need to switch to cloth nappies. Start saving today.

ORDER A TRIAL PACK